SELL / EXCHANGE
Conditions of Exchange
Package sent without a return authorization number (RA#) will not be accepted. Items must be returned in the same condition as they were sent from Giancarlo Gioielli within 30 days from the date of the SHIPMENT. Returns received after 30 days will not be accepted for return, exchange or repair. Custom orders such as orders with special ring sizes, higher carat weights cannot be accepted back for return or exchange. Please be advised that all returned items are visually inspected by Giancarlo Gioielli personnel. ANY item that has been abused or mishandled, either intentionally or accidentally, may be subject to a repair fee to restore it to its original condition. Returns may be subject to a 15% restocking fee.
Shipping and Insurance
For a secure return of any item, we require using an upgraded courier service with a tracking number, insurance and signature confirmation required, rather than using a regular mail without such requirements. This will help the buyer guarantee that the package arrives at Giancarlo Gioielli facility for quick and easy processing. Packages shipped without a tracking number, insurance and signature confirmation option will not be covered for refund or credit or any other claims in case the package is lost in transit.