Toll Free : 800-GIANCARLO , +971529232332 , Email : care@giancarlogioielli.com

Shipping & Return Policy

Shipping & Return Policy

30 day money back policy* Once the product is returned under our 30 Day Money Back policy the refund will be credited to your BlueCash account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

*not applicable on gold coins

Will I have to pay for shipping the product back to you? We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.

How do I return the product to Giancarlo within 30days? 1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.

2. We will courier you a Giancarlo tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.

3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Giancarlo. Note that once the package is sealed, it cannot be opened unless destroyed.

4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

5. Once your returned item is received by Giancarlo, your refund or new item will be processed shortly.

100% Refund Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Free Returns We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Lifetime Exchange & Buy-Back Policy: We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Giancarlo, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.

This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from Giancarlo within india.

Lifetime Exchange The value of the exchanged product after deductions towards making charges and discounts will be credited to your Giancarlo account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Giancarlo shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

Category Value
Coins 100% for exchange 90% for buy back
Gold jewellery 100% for exchange 90% for buy back
Diamond 100% for exchange 90% for buy back
Gemstone 100% for exchange 90% for buy back
Platinum 100% for exchange 90% for buy back

 

Free Shipping Giancarlo provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.

*not applicable on gold coins

Transit Insurance All goods will be fully insured by Giancarlo until they reach you, so your purchase is 100% safe.

Customer Delight Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at info@giancarlogioielli.com or at +971529232332 between 8am-12 midnight, 7 days a week.